Comfort Keepers Wins Leader In Excellence Award For Second Year In A Row!
Comfort Keepers is proud to announce that for the second year in a row, it received the distinguished Best of Home Care-Leader in Excellence Award from Home Care Pulse, the leading firm for quality assurance for home care.
This award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. Comfort Keepers Springfield/King of Prussia is now ranked among the top 4% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Comfort Keepers’ long-term dedication to excellent care and quality improvement.
To qualify for this award, 10% of Comfort Keepers’ clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Comfort Keepers received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Comfort Keepers Springfield and King of Prussia management team set goals to reach the highest level of excellence possible.
“We are extremely honored and humbled to have earned the Home Care Pulse Leader in Excellence Award for the second year in a row,” says Owner Sallie Bongaardt. “It is a great testament to the dedication and hard work of our team of Comfort Keepers and office staff. We recognize first and foremost that we are a service industry and maintaining the core values of service has been an important piece of our culture. And … our caregivers absolutely ROCK!”
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO, and founder of Home Care Pulse. “We are happy to recognize Comfort Keepers Springfield/King of Prussia as a Leader in Excellence for the second year. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Comfort Keepers Springfield and King of Prussia’s commitment to excellence, please visit our website or call 610-543-6300.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.